Developed and deployed advanced conversational and multimodal AI models, transforming call center operations by optimizing customer interaction workflows.
Achieved significant operational improvements, including:
Reducing hiring times from weeks to just 15 minutes.
Enhancing service quality through human-like AI-driven engagement.
Demonstrated expertise in system design and deep learning model development, showcasing a strong foundation in scalable and efficient architecture.
Leveraged Elixir/BEAM for real-time capabilities, ensuring robust and responsive system performance.
Tuned AI models with Python's DSPy library, optimizing accuracy and functionality for practical applications.
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